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Last Updated: 26th May 2020

From Monday 15th June we will be offering a full service which includes the walk-in repair service via our online booking system.  In the meantime, we are pleased to be able to offer a Mail-In Repair service for our customers whilst keeping people safe and protected.

To take advantage of our Mail-in Repair Service please click here. Your iPhone will be delivered to us where our technicians will ensure they diagnose and provide a repair where possible, before returning it to you.

Please accept our apologies for any inconvenience this decision may cause – it is not one we have taken lightly. We will keep this page updated with the latest information.

Please follow the Government guidance to stay safe and healthy.

FAQs

How long will I be without my phone?

Repair and turnaround times will be longer than usual during this difficult time and we are grateful for your understanding. We estimate, depending on the type of repair, parts availability, that most repairs will be completed between 4 to 7 days.

I live nearby, can I just drop the phone to you?

Unfortunately, we are not available to collect your phone in person. We are working minimal hours. We highly recommend using the tracked Royal Mail or courier service.

Can I collect my phone in person?

Again, we are working minimal hours. We must follow the Government’s advice on COVID-19 and social distancing, to ensure the health and safety of both our customers and our colleagues.

I have another question, who should I contact?

You can contact us here. Response times may be slightly longer than usual, and we apologise for this. We are not accepting telephone calls sorry.