Cardiff 029 2166 0860
We can repair your iPhone at our Cardiff location. Most basic repairs are completed within an hour. If you are pushed for time and can't wait, you can drop your iPhone off and collect it at a time and date which suits you or we can arrange for a cycle courier to deliver the iPhone to you.
Unfortunately, there are no seating or waiting areas in the building to use whilst we carry out repairs to your iPhone. We highly recommend a visit to the local cafes and bars located just yards from our offices. Alternatively, just pop back at a convenient time to collect your iPhone.
Please note that by using the booking service below you agree to our repair service terms and conditions which you are strongly advised to read through before booking a repair.
Unfortunately, there are no seating or waiting areas in the building to use whilst we carry out repairs to your iPhone. We highly recommend a visit to the local cafes and bars located just yards from our offices.
Alternatively, take a short walk to Cardiff Bay, Europe's largest waterfront development where you’ll find lots of coffee shops and interesting sights.
iPhonefixed is located in the Portland House building, on 113 - 116 Bute Street, close to Cardiff Bay. Portland House is highlighted in the photo below. When you arrive at the building (large wooden brown doors), please press number 1 on the intercom (Reception) and ask for iPhonefixed at the concierge desk. We will be notified of your arrival and will come down to greet you.
Last Updated: 26th May 2020
From Monday 15th June we will be offering a full service which includes the walk-in repair service via our online booking system. In the meantime, we are pleased to be able to offer a Mail-In Repair service for our customers whilst keeping people safe and protected.
To take advantage of our Mail-in Repair Service please click here. Your iPhone will be delivered to us where our technicians will ensure they diagnose and provide a repair where possible, before returning it to you.
Please accept our apologies for any inconvenience this decision may cause – it is not one we have taken lightly. We will keep this page updated with the latest information.
Please follow the Government guidance to stay safe and healthy.
How long will I be without my phone?
Repair and turnaround times will be longer than usual during this difficult time and we are grateful for your understanding. We estimate, depending on the type of repair, parts availability, that most repairs will be completed between 4 to 7 days.
I live nearby, can I just drop the phone to you?
Unfortunately, we are not available to collect your phone in person. We are working minimal hours. We highly recommend using the tracked Royal Mail or courier service.
Can I collect my phone in person?
Again, we are working minimal hours. We must follow the Government’s advice on COVID-19 and social distancing, to ensure the health and safety of both our customers and our colleagues.
I have another question, who should I contact?
You can contact us here. Response times may be slightly longer than usual, and we apologise for this. We are not accepting telephone calls sorry.